Tips To Ace Your Interview In Hospitality Sector
The hospitality sector today is open to young graduates with a number of Job offers. The sector being highly diverse, skilled professionals is the requirement of the industry today, corporates do not want to spend too much time in training manpower and battling with attrition at the same time, skilled resource is the need. Educational institutes are working towards providing the required knowledge and skills to students to suit the need.
Good communication is the key, proficiency in language, command over English, and a pleasing personality is step one to becoming a hospitality professional. In this customer focused industry good communication skills enhance guest experience, make them feel important and attended to, leading to customer loyalty, become the preferred hotel, earning better revenues.
Passion and commitment towards the job, hospitality jobs are more like” reality shows” where it is required to perform all the time on the job, One needs to understand the urgency, mindset of guests to keep them happy. Positive attitude is that leads a stressful hospitality professional’s routine to be a pleasurable experience.
Some hotel chains look for people, who would adapt to change, can mould themselves as per requirement of the organisation, mindset to accept change and move ahead. Unlearn and learn the processes, practices, and follow the culture of the organisation, mould into the brand values to determine ultimate employee relation with the Brand.
Smaller companies will look for hands on people with skills, should be able to multitask, juggle many things simultaneously, while one should also be able to complete each task on time as assigned, the key for an employee here is to master the skills as soon as possible. Students can consider getting a job while studying to acquire such skills, Employers welcome such skilled personnel and would go a step ahead to retain you. Train the unskilled for hospitality, with high attrition levels smaller companies.
Retail and Hospital sector is today looking at hospitality graduates with good communication, people skills.
Sales and marketing skills, human resource skills are looked at by some hotel companies to market their product with over all knowledge and understand the need for training, employment process is driven through technical knowledge.
Renew, rethink, innovate, ideate leads to enhancing customer experience, A well-known hospitality company believes in empowering their front line employees to take charge, make the right decisions, and deal with guest situations independently, not waiting for management approval.
To be different in providing service, another hotel company believes in avoiding customer service which practices scripted language, Today’s well travelled guest wants to be at home in a hotel, sometimes the scripted language can be a turnoff for guest, employees passionate about their job will do better communication with guest with empathy, and genuinely make the guest comfortable at the hotel naturally.
The can do attitude is a trait hospitality employers are looking for, that will make everyone feel at ease with you. A great tip is to remember that feeling enthusiastic about your job, instead of being sour, will help everyone feel happier. There are lots of tricks you use to help you stay positive, but the most effective one is to make your own personal rewards system. That will help keep you going even on days when you don’t really feel like catering to anyone’s needs.