How to Answer Behavioral Interview Questions
Most hiring managers include at least a few behavioral questions in each job interview they conduct. What can you expect when you’re asked these types of questions? In a behavioral question or behavioral job interview, the interviewer asks you about your past work experiences. For example, he or she might say, “Tell me about a time that you had to multitask at work,” or “Give me an example of a conflict you had with an employee. How did you resolve it?”
1. How to Prepare for Behavioral Interview Questions
It’s impossible for candidates to anticipate all possible questions you’ll be asked prior to an interview. Many will be specific to the job for which you’re being considered. However, by carefully reviewing the job listing and reviewing lists of common behavioral interview questions, you can prepare for the most likely questions.
2. How to Answer a Behavioral Interview Question
When practicing answers for behavioral interview questions, consider following what is called the STAR interview response technique. It is a four-step technique for answering questions about past behaviors at work:
- Situation:Describe the situation or set the scene. Explain the place you were working for or the task you were given.
- Task:Describe the issue or problem you were confronted with.
- Action: Describe the action you took to intervene in the situation or solve the problem. This should introduce the key asset you would like to illustrate.
- Results:Describe the results your action generated. Explain how you helped solve the problem or improve the company in some way.